Back to a few years ago, I have a small business on Taobao, it’s the most painful that I and my partner must spent mostly time of day to wait for new customer, they want to know more detail about our goods. I hate the long time expectation for feasible customer like this.
If I know live chat software early, maybe I would have bigger success. And there are so many free live chat software, it is great good news for small business owner.
Now, Let’s imagine that ourselves shopping process. we make a decision finally in dazzling array of goods, but we still have some doubt about shipment and other, and the customer service are offline. It’s possible that we choose other online business and it’s hell of your conversion rate optimization.